Review 2 – Above and beyond

Hi Tracey & Sian,

##### joined Jolly Giraffes in September 2015. We choose the nursery for a number of reasons but mainly from personal recommendations from friends and neighbours whose children have attended the nursery. I can honestly say that Jolly Giraffes met all our expectations from the first induction morning that my daughter, ###### had to the present day. I have had no worries or concerns about leaving her and have been more than happy with the care and support ###### has received.

 

From the very first day ###### attended, she was always made to feel welcome, safe and cared for. I attended the very first session with ###### and was very happy with the nursery routine. On the subsequent sessions the time she spent increased until we were happy with her being left for a full day.

 

On dropping ###### off at Jolly Giraffes for every session the staff always ask for a handover and on collecting her at the end of the session staff have always handed over her day. On collecting ###### from her sessions she has always been happy, had a clean nappy, hands, face and staff have changed her clothes if necessary.

 

Staff have always telephoned to inform me if they have had concerns about ###### well-being for example, if they have needed to issue any medication such as Calpol.

 

###### has always been very excited on our walk up into the nursery and is happy to go into the room and knows all the members of staff well. I can tell that ###### is very happy with the staff in her room and has a lovely relationship with all of them. On the odd occasion where ######has felt under the weather she has enjoyed a cuddle where needed from the staff. This I am sure has contributed to her feeling settled and happy even if she has been teething or had a touch of cold. The food and menu is also excellent, varied and caters for any dietary needs. My daughter has a good appetite and never comes home hungry!

 

###### suffers with hyper mobility in her joints and the staff at Jolly Giraffes helped to pick this up. They have also been willing to work on her areas of gross motor development to help her progress. They have also encouraged other areas of her development with the interactive play, creative work and even taking her outside in the garden. I have seen lots of photographs too of ###### enjoying these activities and I know my daughter well enough to see that she is very happy!

 

I feel the nursery have been a key link in helping to assist with ###### progress in lots of areas from social to her own personal development. I have also been kept well informed of her progress and the staff have always been available to discuss any issues and keen to help in any way they can.

 

More recently the staff were involved in a medical emergency where ###### suffered a febrile seizure. The staff dealt with the situation in a truly professional manor. They followed the correct procedures, stripping her down to her nappy, calling the emergency services etc

 

They made sure ###### was completely safe at all times. My husband was first to arrive at the nursery and he was very impressed with how the staff managed a very difficult situation. The whole team have also been very supportive since the event. We cannot thank them enough for their swift actions and care they gave to ######last week.

 

There is a very welcoming family atmosphere at Jolly Giraffes that I think is very unique. My daughter is extremely happy in a well-supported and stimulating environment. This goes to show the underlying caring and professional attitude demonstrated by the whole team on a daily basis. Nothing is too much trouble and each child is treated as an individual.

 

I would have absolutely no hesitation in recommending Jolly Giraffes to any parent as their child will be well cared for, nurtured, encouraged and stimulated in a fantastic family environment. The staff go above and beyond to ensure that children are well cared for.

 

Mrs Wa